Shipping Policy

Shipping Policy

Karoline Vitto is committed to excellence at all stages of your purchase, including delivery. Our commitment is to process and dispatch your orders in an organized manner and within established deadlines. This policy describes the conditions applicable to the shipping of orders placed on our e-commerce site.

1. Processing Time

The processing and shipping time for orders is up to 3 (three) business days after payment confirmation.
During periods of high demand, such as new product launches, sales, or holidays, this period may be extended with prior notice.

2. Delivery Time

The delivery time provided at the time of purchase is an estimate, based on information provided by partner carriers through the Melhor Envio platform.

Unforeseen events such as logistical delays, weather conditions, strikes, operational problems, or force majeure events may impact this timeframe. In these cases, Karoline Vitto cannot be held responsible for delays resulting from external factors.

3. Responsibility for Transport

After dispatch, the transport of the order becomes the responsibility of the carrier contracted via Melhor Envio.

Karoline Vitto undertakes to provide all necessary support in mediating occurrences such as loss, delay, or damage during transport. However, we are not responsible for losses or damages caused by third parties.

4. Incorrect Address, Absence at Location, and Delivery Security

The customer is responsible for correctly providing the complete and updated delivery address at the time of purchase.

If there is:

  • Error or insufficiency in the address provided;

  • Absence of a person capable of receiving the order at the informed location;

  • Location without safe or supervised conditions for receipt,

Karoline Vitto will not be responsible for delays, returns, misplacements, losses, or thefts related to these issues.
No refund or reimbursement will be possible in these cases.

Proof of shipment (such as the postage receipt and/or delivery status recorded by the carrier) will be considered sufficient evidence of Karoline Vitto's fulfillment of the delivery obligation.

5. Damage upon Receipt

Upon receipt, we recommend that the customer immediately check the condition of the packaging and the product.
If there are signs of tampering, damage, or breakage:

  • Refuse receipt and report the incident to the carrier;

  • Immediately inform our team via email trocas@karolinevitto.com.br, sending photos and details of the incident within 48 hours of the attempted delivery.

6. General Observations

  • By finalizing the purchase, the customer acknowledges and agrees to the terms of this Shipping Policy.

  • For any questions, please contact us at contato@karolinevitto.com.br.

Karoline Vitto's principle is to ensure the satisfaction of our customers. Whenever there is any unforeseen event, we will be available to provide support and seek the best possible solution, within legal and contractual limits.