Exchange and Return Policy

At Karoline Vitto, our priority is to ensure your satisfaction with our products. We work with great care and attention so that each item delivered lives up to what was presented.

Our exchange and return policy is based on the Consumer Defense Code (Law No. 8.078/1990) and aims to ensure a transparent and fair relationship between our brand and our customers.

1. Exchange or Return Request
To request an exchange or return, please send an email to trocas@karolinevitto.com.br including:

• Full name

• Order number

• Reason for the request

• Product photos (in case of defect or discrepancy)

The deadline for requesting is up to 7 (seven) calendar days from the date of product receipt, as provided by the right of repentance (Art. 49 of the CDC). After this period, it will not be possible to make returns or cancellations due to repentance.

2. Conditions for Exchange or Return
The product must be sent:

• Without signs of use, washing, or alterations (adjustments, customizations, etc.)

• Accompanied by all original labels and tags attached

• In the original packaging (or in secure packaging that preserves the product)

We reserve the right to refuse the exchange or return if the product shows signs of use or does not meet the above conditions.

3. Exchange for Defect
In case of manufacturing defect, the customer may request an exchange or return within up to 90 (ninety) calendar days after receipt, as per Art. 26 of the CDC.
After analysis and confirmation of the defect, we will offer:

• Exchange for the same product (subject to stock availability);

• Credit for a new purchase; or

• Refund of the amount paid.

If, after analysis, it is found that there is no defect, the product will be returned to the customer.

4. Shipping Costs

• In cases of defect or shipping error (wrong product, damaged, etc.), shipping costs will be borne by Karoline Vitto.

• In cases of return due to repentance, return shipping costs are the customer's responsibility.

5. Value Restitution

• In case of purchase cancellation, the refund will be made by the same payment method used at the time of purchase, within 10 (ten) business days after receipt and analysis of the product's conditions.

• For purchases made with a credit card, the reversal may appear on the subsequent invoice, according to the credit card administrator's rules.

6. Items not accepted for exchange or return

• Products purchased on promotion or clearance (except in cases of defect).

• Products used, washed, damaged, or without original tags and packaging.

7. General Observations

• We reserve the right to change our exchange and return policy without prior notice, respecting, however, the acquired rights of customers up to the date of the change.

• Karoline Vitto values personalized service and is available to clarify any questions via email trocas@karolinevitto.com.br.